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If the recipient is not at the delivery address when the courier arrives, we will leave the flowers at the delivery address in a safe and undercover position. If necessary, we will contact the recipient or sender to let them know where we’ve left the flowers.

If the recipient lives in a unit/apartment block and are not there to receive the flowers/not a safe place to leave the flowers, we will attempt to contact the recipient or re-arrange delivery which is an extra cost to the sender.

If the wrong delivery address is given, we can re-deliver however this may be at an additional cost.

All deliveries are wet-packed to ensure they stay hydrated and protected during delivery.