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Refund Policy
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Refund Policy

If you have any issue or problem with your order is to contact us directly via email – hello@sydneyfloralevents.com.au

On average blooms will last between 3 and 7 days when adequately looked after.  If all care instructions have been followed and we are satisfied a replacement set of flowers will be sent.  Sydney Floral Events requests the right to request photos of any flowers that are not up to standard.

It is our policy to collect the original flowers.  Unfortunately we can not resend fresh flowers if the original flowers are disposed or images are unavailable.

Our policy is valid for a period of 3 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 3 days has lapsed since the purchase, we can't, unfortunately, offer you a refund or exchange.

It is important to note that this guarantee does not confer the right to an automatic 100% refund, but only a fair resolution.

We do not accept change of mind returns.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is not as described
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: Address will be provided when required. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

Cancellation of an order

Please Note: All cancellations will incur an administration and/or Processing fee.

Cancellations received within 24 hours of notice prior to the scheduled delivery date will incur a fee of 50% of the total order value.

Cancellations received with MORE THAN 24 hours notice prior to the scheduled delivery date will incur a $15 administration fee.

Unfortunately, We are unable to cancel orders that are already prepared, or, are with our courier for delivery.

Seasonal availability and use of flower varieties

Due to seasonal availability with certain flowers and arrangements pictured on this website will vary in design or appearance to what is delivered. If a particular flower, product or container is unavailable, an item of similar quality and value will be used.  All images on our website are used for illustrational purposes only.

Some flowers are affected by delivery and freight schedules; we will endeavor to advise you should this be the case. Flower availability varies between states and sometimes within the state, the florist may use their choice of flowers to ensure your delivery is dispatched on time, for the delivery date requested.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on January 13, 2018